Level Up Beauty
Terms of Use
These terms apply to your use of the Level Up Beauty brand website. Separate terms may apply to the Studio, Academy and Supply destinations.
About this website
The website is the main informational website for the Level Up Beauty brand and its three divisions: • Level Up Beauty Studio; • Level Up Beauty Academy; • Level Up Beauty Supply. The website provides general information about our brand, divisions, locations, services, education, professional products, and contact options. The website may direct visitors to: • separate division websites; • third-party booking platforms; • ecommerce platforms; • map services; • social-media pages; • other third-party services. Unless expressly stated otherwise, the main website does not process payments or complete purchases.
Eligibility
You may use the website only if you can legally enter into these Terms. If you are a minor, you should use the website and request appointments only with the involvement and permission of a parent or legal guardian where appropriate. Some beauty services, educational programs, or external platforms may have additional eligibility, age, consent, or identification requirements.
Informational Purpose
Website content is provided for general informational and promotional purposes. The website does not provide: • medical advice; • diagnosis; • emergency advice; • legal advice; • financial advice; • individualized treatment recommendations; • a guarantee that a particular beauty treatment, course, product, or service is appropriate for you. Information on the website is not a substitute for consultation with an appropriately qualified professional. If you have a medical condition, allergy, injury, pregnancy, medication concern, skin condition, or other health issue that may affect a service, you should consult an appropriate healthcare professional and disclose relevant information through the designated service intake process. Do not use a website contact form for emergency or urgent medical communications.
Accuracy and Availability
We make reasonable efforts to keep website information accurate and current. However: • content may contain errors or omissions; • services, courses, products, professionals, schedules, and locations may change; • images may be illustrative; • availability may vary; • third-party information may change without notice. Website content does not guarantee that a service, course, appointment, product, professional, date, or time is available. Where website information conflicts with a written confirmation, signed agreement, booking-policy notice, or other transaction-specific document, the transaction-specific document will govern to the extent permitted by law.
Bookings and Appointments
The website may link to an appointment-booking service. A booking request is not confirmed until you receive an express confirmation from Level Up Beauty or the authorized booking provider. You are responsible for: • providing accurate and current contact information; • selecting the correct location, service, date, and time; • reviewing booking details before submission; • providing information reasonably needed to determine service suitability; • following applicable preparation, arrival, cancellation, rescheduling, and no-show policies. Booking availability is not guaranteed. Appointment terms, cancellation periods, deposits, no-show charges, or other service-specific conditions must be disclosed through the relevant booking process or by the applicable location or division. The main Level Up Beauty website does not process payments. Any payments processed through another website or platform are governed by the terms, refund policies, and privacy practices presented in that transaction. Nothing in these Terms limits any cancellation, refund, disclosure, or other right that cannot lawfully be waived under applicable consumer-protection legislation.
Beauty Services and Results
Beauty services may have different results for different individuals. Results can be affected by factors including: • skin, nail, hair, or body condition; • allergies or sensitivities; • medications or health conditions; • prior treatments; • aftercare; • individual physiology; • external environmental factors. Photographs, descriptions, examples, testimonials, or past results do not guarantee an identical outcome. A service professional may decline, postpone, modify, or stop a service where reasonably necessary for safety, suitability, professional standards, or legal compliance. Additional service-specific consent forms or policies may apply.
Academy and Educational Information
Descriptions of courses, programs, instruction, certificates, or learning outcomes are general unless a separate written Academy agreement states otherwise. The website does not guarantee: • admission; • successful course completion; • employment; • earnings; • business results; • licensing or regulatory eligibility; • recognition by a particular employer, regulator, or institution. Prospective students are responsible for reviewing the specific course description, prerequisites, language, schedule, fees, cancellation terms, and certification details before enrolling. Any paid course registration will be governed by the separate agreement and disclosures provided during registration.
Supply and Product Information
The main website may link to the Level Up Beauty Supply division or an external ecommerce destination. Product descriptions, prices, inventory, delivery terms, warranties, returns, and payment conditions are governed by the Supply website or external platform where the transaction takes place. A link from the main website does not guarantee current availability or pricing.
Your Communications and Submissions
When you submit an inquiry, booking request, review, image, comment, or other material, you represent that: • the information is accurate to the best of your knowledge; • you have the right to provide it; • it does not infringe another person’s rights; • it is not unlawful, threatening, abusive, discriminatory, defamatory, deceptive, or malicious; • it does not contain malware, unauthorized advertising, or harmful code. You remain responsible for the contents of your submissions. You grant us permission to use your communication as reasonably necessary to respond to you, administer the requested service, maintain appropriate records, and protect our legal rights. We will not use client photographs, testimonials, or identifying content for public marketing without an appropriate authorization or other lawful basis.
Acceptable Use
You must not: • use the website for an unlawful, fraudulent, or deceptive purpose; • attempt to gain unauthorized access to the website, admin area, database, accounts, or systems; • interfere with website operation or security; • introduce malware, scripts, bots, scraping tools, or automated attacks; • probe, scan, or test system vulnerabilities without written authorization; • impersonate another person or misrepresent your affiliation; • submit false bookings or abusive inquiries; • harvest personal information or contact details; • copy or systematically extract website content for unauthorized commercial use; • remove copyright, trademark, or ownership notices; • use the website in a way that infringes the rights of Level Up Beauty or another person. We may restrict or block access where we reasonably believe these Terms have been violated.
Intellectual Property
Unless otherwise stated, the website and its contents are owned by or licensed to Level Up Beauty Inc., including: • names and branding; • logos and wordmarks; • text; • photographs; • graphics; • layouts; • design elements; • videos; • course descriptions; • downloadable materials; • software and code; • compilation and arrangement of content. These materials are protected by applicable intellectual-property laws. You may view and make limited personal, non-commercial use of website content. You may not reproduce, republish, modify, distribute, sell, license, create derivative works from, or commercially exploit website content without prior written permission, except where permitted by law. “Level Up Beauty,” “Level Up Beauty Studio,” “Level Up Beauty Academy,” and “Level Up Beauty Supply,” together with associated branding, may be trademarks or trade names of Level Up Beauty Inc.
Third-Party Links and Services
The website may contain links to third-party websites and services. Third-party services are not controlled by Level Up Beauty. We are not responsible for their: • content; • security; • availability; • accuracy; • accessibility; • privacy practices; • terms; • products; • services; • transactions. A link does not necessarily mean we endorse every statement, product, or practice of the third party. You access third-party services at your own discretion and should review their terms and privacy policies.
Privacy and Cookies
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy. The website may use essential and optional cookies or similar technologies. Optional analytics technologies should operate according to the choices made through the website’s consent tools, where applicable. By submitting personal information, you confirm that you have reviewed the Privacy Policy.
Electronic Communications
When you contact us electronically, request an appointment, or consent to receive messages, you agree that we may communicate with you electronically for the relevant purpose. Promotional messages will be sent only where permitted by applicable law. You may withdraw marketing consent using the unsubscribe method provided in a message or by contacting us. Service-related communications necessary to respond to an inquiry or administer an appointment may still be sent after a marketing unsubscribe.
Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. We do not warrant that: • the website will always be available, uninterrupted, secure, or error-free; • defects will always be corrected immediately; • website information will always be complete or current; • the website will be free from harmful components; • any particular service, course, product, appointment, or outcome will be available; • use of the website will meet every user’s requirements. Nothing in these Terms excludes a warranty, condition, representation, or statutory right that cannot lawfully be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Level Up Beauty Inc. and its directors, officers, employees, contractors, representatives, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of, or inability to use, the website. This may include loss of data, opportunity, business, revenue, reputation, or anticipated savings. Where liability cannot be excluded, our liability will be limited only to the extent permitted by law. Nothing in these Terms excludes or limits liability for: • fraud or fraudulent misrepresentation; • wilful misconduct; • gross negligence where liability cannot lawfully be limited; • death or personal injury caused by negligence where exclusion is prohibited; • breach of a statutory duty or consumer right that cannot be waived; • any other liability that cannot legally be excluded or limited. The limitations in this section relate to use of the informational website. Separate written terms may govern an actual service, course, product purchase, or other transaction.
Responsibility for Misuse
You are responsible for losses, claims, or expenses reasonably arising from: • your unlawful use of the website; • your material breach of these Terms; • your infringement of another person’s rights; • content you submit without the necessary rights or authorization. This section applies only to the extent permitted by applicable law and does not remove non-waivable consumer rights.
Website Changes and Suspension
We may: • modify website content; • update or remove features; • change links or destinations; • temporarily suspend access for maintenance or security; • discontinue part or all of the website. We are not required to maintain any specific website feature indefinitely. Where practical, material changes affecting users will be communicated through the website.
Changes to These Terms
We may update these Terms from time to time. The revised version will be posted with a new “Last updated” date. Changes apply prospectively from the stated effective date. Changes will not retroactively remove rights that have already arisen or rights that cannot be waived under applicable law. Continued use of the website after revised Terms become effective constitutes acceptance of those Terms.
Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. Subject to applicable consumer-protection rights, disputes relating to the website may be brought before courts located in Toronto, Ontario. Nothing in this section prevents a consumer from relying on mandatory rights, protections, remedies, or jurisdiction rules available under the law of the consumer’s province or territory.
Severability
If a provision of these Terms is found to be invalid, illegal, or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
No Waiver
A failure or delay by Level Up Beauty to enforce a provision does not waive the right to enforce it later.
Entire Agreement
These Terms and the Privacy Policy form the agreement governing use of the main informational website. Separate agreements, booking policies, consent forms, course agreements, ecommerce terms, or service policies may apply to specific transactions. Where a separate transaction-specific agreement applies, it will govern that transaction to the extent of any inconsistency, subject to applicable law.
Contact Us
Questions about these Terms may be directed to: Level Up Beauty Inc. Email: info@levelupbeauty.ca Mailing address: 270 Avenue Rd, Toronto, Ontario M4V 2G7, Canada